Frequently Asked Questions
Find answers to common questions about our cleaning services, booking process, and policies.
Booking & Pricing
You can book through our website by filling out the quote form, calling us directly, or sending us a WhatsApp message. We'll confirm your booking within 24 hours.
Our prices start from £23/hour for regular domestic cleaning. End of tenancy and deep cleaning are priced based on property size. Visit our pricing page for detailed rates or request a free quote.
Yes, all our quotes are completely free with no obligation. We'll provide a detailed breakdown of costs before you commit to anything.
We accept bank transfers, debit/credit cards, and cash. Payment is typically due after the cleaning is completed to your satisfaction.
Yes, you can cancel or reschedule with at least 24 hours notice at no charge. Cancellations with less than 24 hours notice may incur a fee.
Services
We offer domestic cleaning, commercial cleaning, end of tenancy cleaning, deep cleaning, office cleaning, and carpet & upholstery cleaning. Each service can be customised to your needs.
Yes, we bring all necessary cleaning supplies and equipment. If you prefer us to use specific products (e.g., eco-friendly or hypoallergenic), just let us know.
Deep cleaning covers everything in a regular clean plus inside cupboards, behind appliances, light fixtures, skirting boards, door frames, and other hard-to-reach areas.
We clean interior windows as part of our service. External window cleaning can be arranged as an add-on service.
Yes, we offer flexible scheduling including Saturdays. Evening slots may be available depending on your area. Just ask when booking.
Trust & Safety
Yes, we are fully insured with public liability coverage up to £5 million. This protects you and your property during every clean.
Absolutely. All our cleaners undergo thorough background checks, including DBS (criminal record) checks and reference verification.
No, many clients provide us with keys or access codes. All our staff are fully vetted and insured, so you can trust us with access to your property.
In the rare event of damage, our insurance covers it. Report any issues within 24 hours and we'll resolve it promptly.
We try to assign the same cleaner for regular bookings so they become familiar with your home and preferences. If your regular cleaner is unavailable, we'll notify you in advance.
End of Tenancy
Our end of tenancy clean covers the entire property to inventory standards: all rooms, kitchen appliances inside and out, bathrooms, windows (interior), carpets vacuumed, and all surfaces cleaned. Professional carpet deep cleaning is available as an optional add-on at £40 per room.
We offer a 48-hour re-clean guarantee. If your landlord or letting agent isn't satisfied, let us know within 48 hours and we'll return to re-clean the areas of concern at no extra charge.
Typically 4-8 hours depending on property size and condition. A studio flat takes around 4 hours, while a 3-bed house may take 6-8 hours.
No need! Just ensure the property is empty of personal belongings. We'll handle everything from there.
Service Areas
We cover all London boroughs and surrounding areas including Watford, Croydon, Bromley, and more. Use our postcode checker or contact us to confirm coverage.
No, there are no travel charges within our standard coverage area. For locations outside our usual zones, we may discuss a small travel fee.
We can often accommodate bookings within 48-72 hours. For urgent requests, same-day or next-day service may be available.